FAQs


Q. Is SWBB's Product Kid-Friendly?

A. Absolutely. We like to tell people that our biggest fans are 3 and 4 years old- my niece and nephew. We strive to include simple and safe ingredients- no cheap fillers! Send us a message at any time if you want to talk more about your child using SWBB product.

Q. Does SWBB ship? 

A. Yes! Salt Water Bath Bombs ships Canada wide. To get your shipping quote just select the products you wish to purchase and go to the checkout. You will be asked for your shipping information and the shipping estimate will be calculated.

Q. Does SWBB offer local pickups?

A. Yes! We offer free pickups in Gander and St. John's. After you select the products you wish to have you will proceed to checkout and put in your shipping information like normal. After you do this you will then be brought to the ship page where you will be able to click on St. John's, or Gander Newfoundland pickup. You can also ship within either of these area if you wish to.

Q. How do I know when and where to pick up locally?

A. During the checkout you will be required to enter a email. It is very important that you enter a email that you have access to as this is how you will be contacted for pickup. Once you have ordered you will receive a confirmation email automatically. When your order is processed and completed, you will be sent a email that outlines our weekly pickups and the location. Our pickups are the same every week so you will only be sent one email that notifies you your order is complete. 

Q. Can someone else pick up my order for me?

A. Yes. If you wish to have someone pick up a order for you all you have to do is notify us via email at saltwaterbathbombs@outlook.com or through our Facebook page at www.facebook.com/SWbathbombs 

Q. Can I cancel my order and receive a full refund?

A. All our product is handmade especially for your order. Our goal is to make sure each order is produced freshly once the order is placed. For this reason, a 50% cancellation fee is in place for all orders placed through the www.swbb.ca and Facebook. Custom orders are non-refundable. 

Q. How long will it take to get my order?

A. We allow 5 business days for orders to be processed (although we usually have them out quicker than that). During promotions where orders are coming in at high volumes, we allow 10 business days for production time.